Location(s):  Graz, Wels, Wien

Client Service Director (f/m/x)

IBM iX – It’s never been a better time to be a creator.

We are a consultancy, digital agency, design studio, and tech company all rolled into one. Our 1,200+ experts in DACH and Croatia guide people, brands, and organisations in an agile and collaborative way: from analysis and concept via business case, design vision, and MVP development to roll-out and operations. We believe “Good Experience is Good Business”. That’s why we put human experiences first in everything we do. Together we help to shape a sustainable future: with digital products, services, and experiences that connect people.

You feel at home in the world of digital trends and love to create relevant content? Then become a part of our IBM iX Team now.

Your Responsibilities

  • In your role you are the first contact for our clients in terms of project related or overlapping activities in the collaboration with IBM iX
  • In the interest of your clients you lead our assigned project teams and keep track on scope, time and profitability of the projects
  • In collaboration with the project teams you evaluate strategies and concepts which lead to the digital success of your clients
  • In your role you are responsible for managing and further developing the client accounts
  • You support actively our New Business team in preparing and presenting pitches

Your Skills

  • You can demonstrate more than five years experience as consultant, account manager or similar in an (digital) agency and/or as a manager in an international company in the digital transformation
  • You have completed an university degree (preferably focus on digital Media/Marketing/IT) or have relevant professional experience in the digital media industry
  • You have a confident demeanour and strong communication skills, are dedicated, like to work in a team and have good negotiating skills
  • You have already lead various projects in the area of digital transformation
  • You gained already experience in the strategy, planning, coordination and operative handling of client accounts in the area of consulting
  • You have experience in working with content-management- and commerce-systems (preferably Adobe Marketing Cloud, SAP CX or Sitecore)
  • Agile Methods like SCRUM aren’t new to you
  • You have very good English and German language skills and convincing presentation skills

Our Benefits and Your Perspective

In order to bring our visionary ideas to life, we need high-flyers from a wide variety of fields who can cope with fast-paced digital expansion. Our Academy supports this in combination with various offers for our employees.
 

  • Academy & Co.
  • Discount programs
  • Coaching
  • Health & Fitness
  • Team events
  • Flexible working hours
  • 30 days of vacation

 
With us, you can shape your career yourself and benefit from our Academy training portfolio: we work with career pathways, 360° feedback and development plans to give our employees the best possible training opportunities. 

We offer you a salary above minimum wage in keeping with the market. For legal reasons we would like to state that the minimum gross annual salary set by the collective bargaining agreement (KV) is EUR 44.660.

IBM iX is committed to creating an inclusive workplace offering equal opportunities to everyone. We especially encourage all people with their individual diverse backgrounds and perspectives to apply.

Questions about the job?

Please do not hesitate to contact:

Oliver Dömges
Talent Acquisition Consultant
+49 1602494564

Details on this job
  • Title : Client Service Director (f/m/x)
  • Category : Client Services & Sales 
  • Employment type: Fulltime
  • Company: IBM iX austria GmbH
  • Location(s): Graz, Wels, Wien
  • Country: Austria
  • Job-ID: r213

 


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Our employees are our most important asset. To realise visionary ideas, we need high-flyers from a wide range of disciplines who can cope with the fast-paced digital expansion. Our Academy equips each and every one of us with everything we need to achieve this goal.

KollegInnen sitzen zusammen am Tisch mit geöffnetem Laptop und arbeiten miteinander
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Vier MitarbeiterInnen sitzen gemeinsam im Freien und arbeiten
Our trainings

IBM iX employees are innovative and creative. They’re always finding new ways to go beyond – in all corporate areas. Organisation, departments, soft skills: Our Academy offers a range of learning opportunities to help you develop your talent and career in a targeted way.

General enablement

We open up perspectives: Agile organisation, Scrum and Design Thinking are the creative playgrounds where our daily work takes place. Our onboarding process makes sure everyone develops an understanding of our ways of working and becomes familiar with every facet of the organisation.

Professional enablement

We create opportunities: with us, you can access role-specific development plans or benefit from training developed in-house. We also offer you access to the training catalogues of our partners and IBM itself.

Personal enablement

We awaken potential: by promoting soft skills that our teams need in their daily business and based on the strengths you already possess. Our wide range of trainings offer opportunities to improve skills like presentation, time-management and conflict resolution, just to name a few.