Location(s):  Zurich (Switzerland)

CX Change Lead (f/m/x)

IBM iX – It’s never been a better time to be a creator.

We are IBM iX: Consultancy, digital agency, design studio and tech company combined. Our 1,200+ digital experts in DACH and Croatia provide agile and collaborative support to people, brands and organizations: from analysis and the initial idea, through business case, design vision and MVP development, to roll-out and operations.

We believe “Good Experience is Good Business.” That’s why we put the human experience at the core of everything we do. Together, we help shape a sustainable future with digital products, services and experiences that connect people.

Do you feel at home in the world of digital trends and love creating relevant content? Then become part of our IBM iX Team!

Your Tasks

  • You successfully manage and plan complex projects with a large team and / or for senior stakeholders
  • You recognize important trends in a timely manner and initiate all necessary changes and decisions in this regard
  • You initiate and implement changes at all levels of the company and thus contribute significantly to its success
  • You act as a sparring partner for senior stakeholders and, if necessary, facilitate decision-making through your qualitative advice
  • You present your visions and goals convincingly and efficiently, both verbally and in writing (in English)
  • You develop innovative solutions by using various technologies to improve business processes

Your Skills

  • You have completed a Bachelor or Master degree in an economic oriented field of study and have at least 5 years of professional experience
  • You excel in your understanding of digital transformation and various agile methodologies
  • You have in-depth experience in Change Management and can present a portfolio of recent work
  • You are characterized by strong team and individual working skills and can delegate individual tasks within the team
  • You work in a solution-oriented and responsible manner
  • You are fluent in English (German is a plus)

Your Perspective

Professional Growth

We offer various opportunities for personal development through our internal academy and “design yourself” programs, including in-house coaching and language training. You’ll also have full access to all further training opportunities at IBM.

Work-Life Balance
Our core working hours, 30 days of vacation, remote options and a one meeting-free day a week help you live your life more flexible.

Health & Well-Being
Your well-being is just as important as your health. That’s why we offer an individual (mental) health program & coaching.

Team & Culture
It’s our goal for everyone to feel safe, needed and celebrated. Look forward to great team and company events.

Corporate Benefits & Incentives
Enjoy great IBM discounts and internal incentives that appreciate your effort like our “Performance Excellence Award” or the “Bring a friend” rewards program.

Ready to apply?

IBM iX is a company focused on creating an equal work environment for all. We especially want to encourage all people with their individual diverse backgrounds and perspectives to apply for work at our company.

We look forward to receiving your application with a current CV, work references and, very welcome, a short letter of motivation.

Details on this job
  • Title: CX Change Lead (f/m/x)
  • Category: Strategy & Consulting
  • Employment type: Full-time
  • Company: IBM iX Schweiz
  • Location(s): Zurich (Switzerland)
  • Country:
  • Job-ID: u1656


Share this job


Video: IBM iX is a consultancy, digital agency, design studio and tech company all in one.


Video: I am IBM. IBMers change how the world works around us.


Video: IBM – Let’s lead in a changing world.


If you are interested in this position, please apply directly via “Apply now”. We will explain the next steps to you. Let’s go!