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Meine Reserve: Mobilisation in Minutes

Public & Defense Digital Transformation Digitale Transformation

Facts & Figures

  • First-ever digital availability check and mobilisation of Bundeswehr reservists
  • 930,000 reservists available, previously difficult to reach digitally
  • More than 34,600 currently assigned and immediately deployable
  • Digital mobilisation in less than 15 minutes instead of several days
  • Reduced administrative effort, improved planning and operational readiness

Person nutzt eine Smartphone-App zur digitalen Verpflegungsbestellung und Verwaltung von Mahlzeiten am Arbeitsplatz.

bwi.de

 

Fast and reliable mobilisation of reservists

Against the backdrop of the Zeitenwende, the ability to mobilise reservists quickly and reliably has become increasingly important.

Despite a large pool of available personnel, mobilisation was previously characterised by analogue and fragmented processes. Commissioned by BWI GmbH and working together with the Bundeswehr and the Bundesamt für Personalwesen der Bundeswehr (BAPersBw), IBM iX fundamentally redesigned these processes and digitalised them end-to-end, from availability checks and requests to expressions of interest and final mobilisation.

At the heart of the solution is the “Meine Reserve” app, which provides reservists with direct mobile access and enables fast, structured feedback, creating the foundation for significantly improved responsiveness.

930 K

reservists available

34.6 K

currently assigned and deployable

<15min

for digital mobilisation

Challenge

Availability without rapid mobilisation

Reserve service management relied on manual activities and fragmented availability checks, making fast and reliable mobilisation difficult.

  • Availability checks and requests managed via phone chains, emails, postal services and Bundeswehr Career Centres
  • Paper-based mobilisation processes without end-to-end digital continuity
  • Distributed data sources without a centralised overview
  • Time-consuming feedback loops to confirm availability
  • High administrative effort across organisational units

Reserve service, organised digitally. Receive requests and submit your availability directly in the app.

Solution

A consistently digital
approach to availability management

The objective was to transform complex and manual processes into a consistent digital solution that is practical for day-to-day operations and readily adopted by users.

Rather than implementing isolated digital improvements, the “Meine Reserve” app and an integrated back office created an end-to-end process solution. BWI GmbH and IBM iX worked closely together as one team. IBM iX was responsible for the analysis, design and implementation across the entire process chain.

From request to operational readiness

 

  • Digital availability checks via push notifications
  • Digital expressions of interest using reusable data
  • Direct feedback and confirmation of deployment readiness
  • Mobile access to assignments, documents and contacts
  • Central administration and control through an integrated back office
  • Human-centred design for reservists and administrators
  • Seamless integration with existing systems (including SAP PersWiSys and IAMBw)

Communication-ready: the German Armed Forces in a new era

Clearer, more modern and contemporary: IBM iX has refreshed the German Armed Forces’ digital presence with a targeted visual redesign.

More about the project
Impact

Faster, clearer, ready for action

Together with IBM iX, the Bundeswehr established the foundation for a modern digital mobilisation process. Today, processes are faster, more transparent and significantly more efficient, making them better prepared for future requirements.

Speed

– Availability checks and responses completed within a very short time
– Digital mobilisation in less than 15 minutes

Efficiency

– Reduced bureaucracy through digital processes
– Less coordination effort between organisational units, personnel management and career centres

Transparency

– Central overview of availability
– Consistent data foundation for planning

Operational Value

– Direct mobile access to reservists
– Significantly faster response cycles through push communication
– Fast and reliable mobilisation
– Improved control and coordination

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