Digital Commerce Consultant (f/m/x)

IBM iX – Experience the Human Factor.

Drive digital commerce forward. As a Digital Commerce Consultant (f/m/x), you help leading brands shape efficient, scalable commerce solutions by bridging business needs and technology. Join our team to turn complex requirements into smart, future-ready platforms — from discovery to go-live.

Your tasks

• You provide state-of-the-art commerce process expertise to consult clients, design and document workflows, and drive fit-gap discussions around eCommerce platform capabilities as well as configuring, implementing, and integrating standard solutions (e.g. payment, checkout, search)
• You lead the analysis and optimization of business processes for eCommerce platforms, conducting in-depth assessments to align client business requirements with efficient, scalable solutions
• You collaborate with clients to define functional specifications, ensuring that business needs are mapped into practical, actionable requirements for system implementation
• You provide expertise during the implementation phase to the development team and the client, ensuring that functional requirements are met and that the eCommerce solution delivers value to the client’s business
• You support Presales, contributing to proposals, responding to RfPs, and conducting workshops to identify business needs and potential solutions
• You conduct training and knowledge transfer sessions to empower clients leveraging the implemented solution. Within IBM iX, you stay up-to date with industry trends, contribute to development of internal best-practices and training materials supporting growth of colleagues from consulting, sales or technical teams

Your skills

• You have proven eCommerce domain knowledge and experience with eCommerce platforms like Commercetools, Adobe Commerce, Shopify (or similar) and are familiar with trends, processes, and best practices (e.g., payment systems, checkout, search functionality, Product Experience, …)
• You possess analytical and problem-solving skills and have a strong foundation in eCommerce requirements gathering, fit-gap analysis, and business process design and optimization for B2B, B2C, and other multi-party commerce models, on an enterprise level 
• You are capable of consulting clients through the whole project lifecycle, offering strategic guidance with process improvements and platform capabilities while managing expectations, identifying opportunities, and enabling informed decision-making processes
• You hold strong communication and presentation skills and are proficient in facilitating client workshops, meetings and training sessions, bridging the gap between business stakeholders and technical teams
• You have hands-on experience supporting Presales activities of sales teams, including RfP responses, proposal creation, and solution design in the eCommerce field
• You are open to travel as needed to meet clients and engage with project teams on-site
• You are proficient in German and English and able to work in a dynamic, bilingual environment

Your perspective

Professional Growth  
We offer various opportunities for personal development through our internal academy and “design yourself” programs, including in-house coaching and mentoring. You’ll also have full access to all further training opportunities at IBM. 
 
Work-Life Balance  
Our core working hours, 30 days of vacation and hybrid-work-model help you live your life more flexible.  
 
Health & Well-Being  
Your well-being is just as important as your health. That’s why we offer different programs & initiatives to support your physical and mental health.  
 
Team & Culture   
It’s our goal for everyone to feel safe, needed and celebrated. Look forward to great team and company events.  
 
Corporate Benefits & Incentives   
Enjoy great IBM discounts and internal incentives that appreciate your effort like our “Bring a friend” rewards program. 

About us

In over 60 studios, IBM iX is one of the largest providers of digital experience services in the world. As part of IBM Consulting, IBM’s consulting and services unit, IBM iX is a consultancy, digital agency, design studio and tech company all in one. At the intersection of strategy, design and technology, the teams support organizations, companies and brands in their digital transformation. In German-speaking countries, experts design digital experiences that put people at the center – based on IBM technologies and in collaboration with leading technology partners such as Adobe, Salesforce and SAP CX.
 
You feel at home in the world of digital trends and love to drive projects with real impact? Then become part of our IBM iX Team!  
 
IBM iX is a company focused on creating an equal work environment for all. We especially want to encourage all people with their individual diverse backgrounds and perspectives to apply for work at our company.   
 
We offer you a salary above minimum wage in keeping with the market. For legal reasons, we would like to state that the minimum gross annual salary set by the collective bargaining agreement (KV) is EUR 62.790. 

We look forward to receiving your application with a current CV, work references and, very welcome, a short letter of motivation.  
 
Questions about the job? Please contact your Talent Acquisition Partner:
Carolin Weinhardt
join-ix@ibmix.de