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Excellent experiences for the energy world of tomorrow

Digital transformation is bringing about long-lasting change to the energy world. If you don’t want to be left behind, you will need to change with it.

At IBM iX, we are supporting the energy industry in this transformation. We are deploying our digital solutions to make power and utility companies fit for the future.

Our services for the energy world
Illustartion

From a patchwork quilt to harmony: The
rise of digital service ecosystems

Grünes Auto wird an der Tankstelle von einer Person betankt.

Adapting to a green energy future

The future of the power and utilities sector requires an ability to adapt. That’s because climate policy goals require innovative approaches to the generation, distribution and use of energy. This much is clear: Electrification is increasing as part of decarbonisation. Examples of this include the growing importance of e-mobility and the high demand for green hydrogen. This makes the electricity sector even more important for climate protection.

Grünes Feld von oben mit Schatten

A smart electricity grid for clean energy

With energy consumption increasing, power providers now have a responsibility to offer sustainable energy options. This requires an intelligent electricity grid that ensures the reliability of supplies. At the same time, however, new approaches should be incorporated in order to improve grid performance and make it fit for a clean and decentralised energy future.

Zwei Personen mit Warnweste und Helm stehen vor Windrädern

Seamless integration of renewable energy

Access to natural energy sources is unevenly distributed. But that is only one of the challenges inherent in green electricity: Renewable energy sources such as wind and solar energy are also dependent on the weather.

 

It is all the more important, therefore, to integrate renewable energy seamlessly into the grid and manage and control it intelligently. This is because the decentralisation of energy production is proceeding apace.

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Discovering new markets and roles

Today, any private individual with a photovoltaic system can feed power into the grid. However, bundling energy generated decentrally and supplying it precisely as needed is still a major challenge. It requires not only smart technologies but also a new adaptable and data-based business model.

 

In addition, these new requirements entail adjustments to internal structures. Remaining competitive will mean people, data, and technologies have to work together as a team in the future.

Our solution?
A question of smart supply!

The same brand experience across all channels

The competition between established energy utilities, start ups, tech and automotive companies is intensifying all the time. Composable Digital Experience platforms are the key to standing out with a positive digital experience at all touchpoints, while at the same time optimising internal processes.

Speed to value

The Garage method helps companies quickly turn visionary projects into business reality. With Garage, IBM has developed a framework that drives digital transformation from an initial vision through to implementation within business structures by combining the best of both worlds: Start up speed and enterprise scale.

Manage and optimise touchpoints

Good experience is good business. A digital approach supports customer contact, e.g. with AI powered virtual assistants (chatbots) and analytics driven processes across all channels. Personalised customer service means customers can communicate how and when they want to, leaving businesses free to focus on other high value interactions.

Real-time communication even in the field

With field service management software, businesses can keep an eye on resources and orders at all times. This allows technicians in the field to automate deployment planning, track service tasks or manage customer service contracts on the go. Enterprise asset management also helps businesses maintain and control their operational assets, both internally and externally.

The future needs a new energy ecosystem

Electricity providers must digitise their systems now to gain faster and more accurate insights that will help them with new strategy development and smarter allocation of resources. A modern electricity grid not only reduces costs for consumers but also contributes to a more efficient economy.

With our technologies and digital solutions, we enable energy and utility companies to optimise their operations, improve safety and increase their bottom line. Whether you want to introduce new digital technologies or simply improve existing systems, we are by your side every step of the way.

Shared success stories
in the energy sector

Detailaufnahme: E-Auto wird aufgeladen

Green mobility: How Fortum is driving the energy transition with the IBM Garage

Fortum + IBM Garage: How to support increasing green mobility without killing the power grid
Zwei Personen mit Warnweste und Helm stehen vor einem Stromkasten

Grid Care – Digital Toolbox for Energy Utilities

Learn more

Further insights into
the energy sector

Customer experience for companies in the energy sector

Learn more
Grafik mit einem Mensch vor einem Energie-Grid zum Thema Customer Experience im Energiesektor

An underestimated growth driver in the energy market: the customer experience

Learn more

Race to Climate Neutrality - How Digitisation Can Accelerate Grid Expansion

Learn more

Ready for your digital
transformation?

We have decades of expertise in the energy sector. Get in touch with our experts!

Christian Wenske
Christian Wenske
Business Owner, IBM iX Berlin
+49 1511 0822 466
man in blue grey shirt
Thomas Kaindl
Chief Customer Officer Consumer, IBM iX DACH
+43 7242 71000 707

IBM iX

The Experience Agency
of IBM Consulting
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