Social Media Community Manager (f/m/x)

Please note that due to the project demands, for this position we can only consider candidates that are German (and English) fluent.

IBM iX – Experience the Human Factor.

You love engaging directly with online communities, stay on top of things in dynamic situations, and want to actively contribute to strengthening brand reputation, engagement, and sustainable digital growth? Then join IBM iX as a Social Media Community Manager (f/m/x)!

We are looking for you to start as soon as possible in a full-time or part-time position (32–40 hours per week) at our Berlin location.

Your tasks

• You monitor and analyse our online communities across various social media platforms, identifying trends, sentiment shifts and engagement opportunities
• You actively engage with users, respond to enquiries professionally and strengthen our brand presence through personalised communication
• You moderate content in line with project guidelines, handle inappropriate posts according to communication plans and ensure a respectful and secure community environment
• You detect potential crisis signals early, escalate critical content according to internal processes and support crisis communication with real-time insights
• You work with social media and community management tools as well as AI integrations
• You collaborate closely with internal teams to resolve enquiries efficiently and ensure consistent communication (e.g. with the data team for reporting)

Your skills

• You bring experience in community management, social media management or similar digital engagement roles
• You demonstrate strong communication skills and excellent interpersonal abilities
• You remain calm, professional and solution-oriented even in sensitive or challenging situations
• You have a strong understanding of social media platforms, online culture and community dynamics
• You work in a detail-oriented manner, exercise sound judgment and have a high level of self-organisation
• You complete your profile with business-fluent German and English skills, enabling you to communicate confidently with both community members and clients

Your perspective

Professional Growth
We offer various opportunities for personal development through our internal academy and “design yourself” programs, including in-house coaching and mentoring. You’ll also have full access to all further training opportunities at IBM.

Work-Life Balance 
Our core working hours, 30 days of vacation and hybrid-work-model help you live your life more flexible. 

Health & Well-Being 
Your well-being is just as important as your health. That’s why we offer different programs & initiatives to support your physical and mental health. 

Team & Culture  
It’s our goal for everyone to feel safe, needed and celebrated. Look forward to great team and company events. 

Corporate Benefits & Incentives  
Enjoy great IBM discounts and internal incentives that appreciate your effort like our “Bring a friend” rewards program. 

About us

In over 60 studios, IBM iX is one of the largest providers of digital experience services in the world. As part of IBM Consulting, IBM’s consulting and services unit, IBM iX is a consultancy, digital agency, design studio and tech company all in one. At the intersection of strategy, design and technology, the teams support organizations, companies and brands in their digital transformation. In German-speaking countries, experts design digital experiences that put people at the center – based on IBM technologies and in collaboration with leading technology partners such as Adobe, Salesforce and SAP CX.

You feel at home in the world of digital trends and love to drive projects with real impact? Then become part of our IBM iX Team! 

IBM iX is a company focused on creating an equal work environment for all. We especially want to encourage all people with their individual diverse backgrounds and perspectives to apply for work at our company.  

We look forward to receiving your application with a current CV, work references and, very welcome, a short letter of motivation. 

Questions about the job? Please contact your Talent Acquisition Partner:
Patricia-S. von Calisto
join-ix@ibmix.de