IBM iX is a long-standing Platinum Partner for SAP CX and SAP Commerce, Marketing and Customer Data Cloud implementation. We support our customers on their way to seamless and hyper-personalised customer journeys.Talk to us
Our core servicesLink copied Link copied?
– across all channels
We analyze and evaluate current experience, strategies and channels.
– A joint team of strategists, designers, business and technical consultants will support the development of a foundational strategy
– Our advisory services can be applied to any business with digital commerce.
Our Services have two layers: Umbrella services for general issues and supplementary services tailored to your specific needs.
We examine your system landscape and evaluate the added value a Customer Data Platform (CDP) has in store for you. Implementing a Customer Data Platform helps you:
– Understand the context of customers at all times and touchpoints.
– Collect data and utilize insights in real-time for hyper-relevant content.
However, CDPs do not replace a holistic data management strategy. Together, we will analyze and discuss all pros and cons.
PortfolioLink copied Link copied?
All SAP CX and Cloud
products at a glance
Grow your audience and build trusted, personal customer relationships.
The SAP Customer Data Cloud helps you truly bond with your customers by fueling personalized digital engagements.
Supported by permission-based, first-party data, the cloud-native portfolio enables businesses to identify and engage consumers at scale. The long-term goal of the SAP Customer Data Cloud is to build rich, unified customer profiles to power marketing, sales, and service strategies.
Craft your future-proof marketing strategy with data.
The SAP Marketing Cloud provides you with a user-friendly business intelligence system that brings together data from across your company.
The database supplies you with a holistic view of your customers and shows the effectiveness of your marketing. With the information the SAP Marketing Cloud collects, you will be able to confidently make decisions and optimize your ROI.
A one-stop platform to connect all the vital organs of your company.
The SAP Commerce Cloud is based on agile microservices and is constructed API-first to make the integration in your ecosystem quick and easy.
The software service seamlessly connects the front office and back office and delivers quality experiences for your customers on every channel. The SAP Commerce Cloud helps you match demand with supply—both from an operational perspective and brand perspective.
Gives your sales reps the tools they need to deliver information to customers quickly and accurately.
Gives instant experience feedback to enable you to take immediate action.
Turns customer experience data into actionable items.
„The new online channel, enabled by SAP Commerce for B2B and IBM iX, supports our strategy of extending and reinventing Doka’s business model.”
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