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Salesforce Global Strategic Partner

IBM is the premier Salesforce Global Strategic Partner, boasting over 20 years experience with the world’s best CRM ecosystem. We consult and implement across all Salesforce clouds and guide our customers on the journey to Customer 360 and a seamless omni-channel experience.

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Customer 360

How can we find out more about our customers – each and every one? How can we ensure the meaningful, secure and targeted processing of customer data?

Personalisation

How do we address our customers individually and purposefully? How do we combine this with higher levels of automation in CX?

Agility

How can we respond more quickly to changing market conditions and bring our innovations to market sooner?

Our approach

Together with Salesforce, we help you build an experience economy.

Strategic consultancy

Using our design, industry and Salesforce expertise, we analyse your business processes and work with you to model and optimise sales and service-oriented workflows. We examine and query existing processes and develop bespoke solutions. We apply the HealthCheck approach to your existing Salesforce implementations to give you a rapid initial status assessment.

Sales transformation with Salesforce

We help you maximise the value of your Salesforce Sales Cloud and achieve optimum results in the Sales Operations area. Our range of CRM consultancy and implementation services is aimed both at mid-sized companies and enterprise customers.

Service transformation with Salesforce

We assist you in integrating and simplifying in-house and field service processes. Our Salesforce Service Cloud consultancy service includes support and advice during implementation and optimisation, as well as internationalisation and roll-out across business areas and countries.

Marketing & Commerce with Salesforce

Our Salesforce Marketing and Commerce Cloud consultancy service includes end-to-end support in the implementation and optimisation of your marketing and e-commerce strategies with the help of the Salesforce platform. In addition to strategy, consultancy and conception, our award-winning design team assists you with creative marketing and storefront implementation.

Salesforce Sales Cloud

The world’s leading cloud CRM – increase productivity and reduce costs in sales. Achieve process excellence with an overview of all sales-related processes.

 

Control and organise your sales based on data-supported metrics and harmonise your view of your team’s performance.

Salesforce Service Cloud

Salesforce Service Cloud is the cloud-based customer service platform from Salesforce. It helps businesses provide high-quality customer experiences in a fiercely competitive field. Part of the Salesforce ecosystem, the Service Cloud offers a range of functions to help businesses improve and manage their customer relationships.

 

A high degree of automation, AI-supported interactions and decision-making, high omni-channel integration and the real-time standard across all channels makes the Salesforce Service Cloud a global leader for service solutions.

Salesforce Marketing Cloud

Salesforce Marketing Cloud is a cloud-based marketing platform that helps businesses create, automate and measure bespoke marketing campaigns across different channels.

 

Multi-channel marketing, personalisation, marketing automation, analytics and excellent generation tools and APIs make the Marketing Cloud a leading product in the field of campaign management.

Salesforce Commerce Cloud

Salesforce Commerce Cloud is a leading global cloud-based e-commerce platform that helps businesses create seamless shopping experiences for their customers and increase sales.

 

Platform strengths include cloud-native operation and compatible architecture, omni-channel integration, excellent personalisation, product and order management as well as a wide range of existing integrations and assets.

Salesforce MuleSoft

Salesforce MuleSoft is a cloud-based integration platform that helps businesses connect their IT systems and applications, seamlessly exchange data and processes, and harmonise IT operations.

 

MuleSoft uses API integration to help businesses achieve controlled, manageable application and data integration across business areas. Workflow automation and predefined integration templates save time and money, increasing flexibility and speed without sacrificing security and governance.

Salesforce Genie Customer Data Cloud

Salesforce Genie Customer Data Cloud is a cloud-based customer data management platform that helps businesses collect, integrate, cleanse and activate their customer data.

 

This end-to-end platform enables integration of customer data from different sources within the business, cleansing and standardisation of customer data, and activation of customer data in marketing and sales channels.

Salesforce Net Zero Cloud

Salesforce Net Zero Cloud is a platform that helps businesses reduce their greenhouse gas emissions and meet their climate targets. The platform enables companies to measure, monitor and control their energy and resource use to minimise their impact on the environment.

 

Using advanced data analytics and AI technologies, Net Zero Cloud offers real-time insights into your business’s CO2 footprint to optimise sustainability initiatives and support the long-term transition to a climate-neutral economy.

“I am excited about our partnership with IBM – no other company embodies our Salesforce values like IBM. We’re combining the best of both worlds.”
Marc Benioff
Chairman & CEO, Salesforce

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Are you ready to transform your business with us? Talk to our Salesforce expert Fabian Link.

Fabian Link
Executive Director, Salesforce Practice Lead DACH, IBM iX Studio Berlin
+49 174 9966871

IBM iX

The Experience Agency
of IBM Consulting

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