DevOps Engineer with a Service Management focus (f/m/x)

IBM iX – Experience the Human Factor.

Do you dream in Bash scripts, speak fluent Kubernetes, and consider “git push” a love language – but also thrive when leading client service teams and driving delivery excellence? Then we’re looking for a you as our next (Senior) DevOps Engineer with a strong Service Delivery Management focus (f/m/x) in full time (40h per week) at our locations in Berlin or Düsseldorf.

This is not an either/or role – proven experience in both DevOps engineering and service delivery management is essential. You will build, automate, and optimize digital experiences end-to-end, from cloud infrastructure to seamless client collaboration.

Due to the specifics of our project landscape, please note that for this position we can only consider candidates who are proficient in both English and German.

Your tasks

• You serve as the main client contact for all service-related matters, collaborating with development, operations, and business teams to define SLAs and operational scope.
• You lead the client service team, ensuring timely execution, high service quality, and alignment with delivery expectations.
• You handle service requests end-to-end, from qualification to resolution, maintaining a professional and structured communication approach.
• You manage and optimize CI/CD pipelines, while consulting internal teams and clients on DevOps practices and deployment strategies.
• You install, configure, and administer systems across cloud (in e.g. Azure, AWS, Google), managed hosting, and on-prem environments.
• You oversee infrastructure reliability, incident monitoring, and reporting (SLAs, RCAs), and drive continuous service improvement.

Your skills

• You have solid hands-on experience in both DevOps engineering (CI/CD, cloud, scripting, automation) and service delivery management (client interaction, SLA management, team coordination).
• You demonstrate strong customer orientation, structured problem-solving, and the ability to manage service delivery in international digital environments.
• You bring technical expertise in Windows/Linux OS, Shell/Bash scripting, containerization (Docker/Kubernetes), and cloud platforms (Azure, AWS, Google Cloud).
• You are familiar with Git and modern DevOps toolchains for building, testing, and deploying applications.
• You understand key enterprise systems like CMS, commerce platforms (Adobe, SAP CX, Sitecore), and core infrastructure components such as databases and high availability systems.
• You are fluent in English and German, work confidently with agile methods (Scrum), and use tools like Jira and Confluence effectively.

Your perspective

Professional Growth  
We offer various opportunities for personal development through our internal academy and “design yourself” programs, including in-house coaching and mentoring. You’ll also have full access to all further training opportunities at IBM. 

Work-Life Balance  
Our core working hours, 30 days of vacation and hybrid-work-model help you live your life more flexible.   

Health & Well-Being  
Your well-being is just as important as your health. That’s why we offer different programs & initiatives to support your physical and mental health.

Team & Culture   
It’s our goal for everyone to feel safe, needed and celebrated. Look forward to great team and company events.

Corporate Benefits & Incentives   
Enjoy great IBM discounts and internal incentives that appreciate your effort like our “Bring a friend” rewards program.  

About us

In over 60 studios, IBM iX is one of the largest providers of digital experience services in the world. As part of IBM Consulting, IBM’s consulting and services unit, IBM iX is a consultancy, digital agency, design studio and tech company all in one. At the intersection of strategy, design and technology, the teams support organizations, companies and brands in their digital transformation. In German-speaking countries, experts design digital experiences that put people at the center – based on IBM technologies and in collaboration with leading technology partners such as Adobe, Salesforce and SAP CX.
 
You feel at home in the world of digital trends and love to drive projects with real impact? Then become part of our IBM iX Team!  

IBM iX is a company focused on creating an equal work environment for all. We especially want to encourage all people with their individual diverse backgrounds and perspectives to apply for work at our company.

We look forward to receiving your application with a current CV, work references and, very welcome, a short letter of motivation.

Questions about the job? Please contact your Talent Acquisition Partner:
Patricia-S. von Calisto
join-ix@ibmix.de