Client Director - Fashion Retail (f/m/x)

Please note that due to the project demands, for this position we can only consider candidates that are German fluent.

IBM iX – Experience the Human Factor.

As Client Director – Fashion Retail (f/m/x), you will actively shape the future of our clients: You will manage long-term partnerships, identify new business opportunities, and play a key role in driving innovative solutions for the retail and consumer goods industry. We are looking for you to join our team full-time at our locations in Berlin, Vienna, or Düsseldorf as soon as possible.

Developing unique customer experiences: In the Consumer Cluster, we work on inspiring projects for the retail and consumer goods industries. This involves consulting, designing, and developing holistic, cross-channel shopping experiences, hyper-personalized offers, and 360° customer understanding—all with the support of AI solutions and approaches.

We are setting new standards for the digitalization of the industry. We advise and support our customers in transforming their services, processes, and sales channels in a sustainable, innovative manner based on the latest standards and adapting them to the growing demands of users. The focus is always on an appealing and intuitive customer journey.

Your tasks

• As Client Director – Fashion Retail (m/f/x), you will be responsible for a defined set of existing clients and will pursue the primary goal of strategically developing this set and successfully handling our daily project business
• You are the first and most important point of contact for our customers when it comes to project-related and cross-customer activities and processes – both for the customer and internally at our company
• You regularly visit your customers on site, establish new, relevant contacts, and position IBM iX as a strategic partner for our service offerings
• You are largely responsible for our customer success, customer growth, and customer satisfaction, and you motivate your teams to work toward these goals
• As an industry expert, you speak your customers’ language—you understand the workflows, processes, and industry-specific challenges of the customer journey along data-driven marketing, commerce, sales, and service at your customer
• Together with your project team and other subject matter experts, you drive the strategic development of your customer – whether in network expansion, strategic account planning, or developing value propositions for the customer
• You will be in regular contact with defined industry, software, and cloud partners to identify common areas of action and communicate these to your customers
• You have a comprehensive understanding of our service portfolio, can identify problems and challenges at the customer’s site, and can link these to our service offerings
• Together with our practice leads, expert leads, and SMEs, you will create quick-witted value propositions for our target customers in the form of presentations, offers, and tailor-made solutions
• As part of the IBM network, you will enjoy drawing on IBM’s global network and working with international colleagues, teams, reference customers, and partners

Your skills

• You have at least 5 years of professional experience in digital consulting or strategic development for target customers in the retail and consumer goods industry (target customer size > $0.75–1 billion)
• You have at least 5 years of experience in account management, sales, and/or P&L responsibility for one or more customers
• You have a university degree (preferably with a focus on digital media/marketing/IT)
• You have solid experience in project management and comprehensive knowledge of project & account controlling (bookings, revenue, profit)
• You have extensive industry expertise (solutions, technologies, processes, best practices, etc.) along digital touchpoints and can apply this knowledge in customer discussions
• You position yourself as a trusted advisor and networker: whether at a customer workshop, a trade event, or dinner with your customer, you are always well informed, well prepared, and able to charmingly elevate conversations to a qualitative level
• Your excellent communication and negotiation skills enable you to interact successfully with a wide variety of stakeholders
• You have an intrinsic interest in retail and consumer brands and their development, and you are passionate about preparing these dynamic industries for the new AI era
• You are fluent in German (C2) and have a good command of English (at least B2)
• You are willing to travel approximately 40% of the time (2 days/week)

Your perspective

Professional Growth
We offer various opportunities for personal development through our internal academy and “design yourself” programs, including in-house coaching and mentoring. You’ll also have full access to all further training opportunities at IBM. 
 
Work-Life Balance  
Our core working hours, 30 days of vacation and hybrid-work-model help you live your life more flexible.  
 
Health & Well-Being  
Your well-being is just as important as your health. That’s why we offer different programs & initiatives to support your physical and mental health.  
 
Team & Culture   
It’s our goal for everyone to feel safe, needed and celebrated. Look forward to great team and company events.  
 
Corporate Benefits & Incentives   
Enjoy great IBM discounts and internal incentives that appreciate your effort like our “Bring a friend” rewards program.  

About us

In over 60 studios, IBM iX is one of the largest providers of digital experience services in the world. As part of IBM Consulting, IBM’s consulting and services unit, IBM iX is a consultancy, digital agency, design studio and tech company all in one. At the intersection of strategy, design and technology, the teams support organizations, companies and brands in their digital transformation. In German-speaking countries, experts design digital experiences that put people at the center – based on IBM technologies and in collaboration with leading technology partners such as Adobe, Salesforce and SAP CX.
 
You feel at home in the world of digital trends and love to drive projects with real impact? Then become part of our IBM iX Team!  
 
IBM iX is a company focused on creating an equal work environment for all. We especially want to encourage all people with their individual diverse backgrounds and perspectives to apply for work at our company.   
 
We look forward to receiving your application with a current CV, work references and, very welcome, a short letter of motivation.  
 
Questions about the job? Please contact your Talent Acquisition Partner:
Carolin Weinhardt
join-ix@ibmix.de