Engagement Specialist (f/m/x)

IBM iX – Experience the Human Factor.

We don’t just deliver digital transformation — we design and build it. Our strength lies in the power of interdisciplinary teams, working at the intersection of strategy, design, and technology.
As an Engagement Lead (f/m/x), you shape how talent connects with an opportunity — enabling high-performing teams and sustainable client success. You orchestrate the right team setups to meet business needs, drive workforce planning, and ensure engagement health across projects.
Your success is visible — through revenue growth, high utilization, team stability, and the long-term alignment of talent capabilities with our strategic goals. If you’re passionate about people, structure, and impact, this role is for you. 

We are looking for you to join our team as soon as possible in full-time (40 hours per week) – ideally in Berlin or Düsseldorf and partially home-office (3 days per week). Please note that for this position we will only be able to consider candidates that are fluent in both English and German.

Your tasks

• You build and continuously optimize cross-functional team setups for client engagements
• You collaborate with business and project leads to ensure effective staffing decisions
• You match talent to roles based on skills, availability, and team dynamics
• You support company-wide goals for utilization and workforce capacity
• You navigate staffing-related escalations with empathy, transparency, and speed
• You ensure seamless collaboration across disciplines and clusters
• You oversee and monitor engagement metrics such as capacity, productivity, and reporting

Your skills

• You ideally have experience in project delivery within agency (e.g. Engineering Manager, PM, PO, Client Manager etc.) or technical environments
• You bring a strong talent-matching mindset and a strategic approach to team building
• You thrive under pressure and adapt quickly to changing priorities
• You collaborate effectively with diverse, interdisciplinary teams
• You manage conflict with fairness and professionalism
• You communicate clearly and fluently in English and German (C1 levels), manage expectations proactively, and negotiate confidently

Your perspective

Professional Growth  
We offer various opportunities for personal development through our internal academy and “design yourself” programs, including in-house coaching and mentoring. You’ll also have full access to all further training opportunities at IBM. 

Work-Life Balance  
Our core working hours, 30 days of vacation and hybrid-work-model help you live your life more flexible.   

Health & Well-Being  
Your well-being is just as important as your health. That’s why we offer different programs & initiatives to support your physical and mental health.

Team & Culture   
It’s our goal for everyone to feel safe, needed and celebrated. Look forward to great team and company events.

Corporate Benefits & Incentives   
Enjoy great IBM discounts and internal incentives that appreciate your effort like our “Bring a friend” rewards program.  

About us

In over 60 studios, IBM iX is one of the largest providers of digital experience services in the world. As part of IBM Consulting, IBM’s consulting and services unit, IBM iX is a consultancy, digital agency, design studio and tech company all in one. At the intersection of strategy, design and technology, the teams support organizations, companies and brands in their digital transformation. In German-speaking countries, experts design digital experiences that put people at the center – based on IBM technologies and in collaboration with leading technology partners such as Adobe, Salesforce and SAP CX.
 
You feel at home in the world of digital trends and love to drive projects with real impact? Then become part of our IBM iX Team!  

IBM iX is a company focused on creating an equal work environment for all. We especially want to encourage all people with their individual diverse backgrounds and perspectives to apply for work at our company.

We look forward to receiving your application with a current CV, work references and, very welcome, a short letter of motivation.

Questions about the job? Please contact your Talent Acquisition Partner:
Luka Zlatić
luka.zlatic@ibmix.hr