Client Director - Health & Insurance (f/m/x)

IBM iX – Experience the Human Factor.

Do you want to actively shape the digital future of the healthcare and insurance sectors? As a Client Director Health & Insurance (f/m/x), you will take on a key role in strategic client development. You will support your clients as a trusted advisor, develop digital strategies with real impact, and leverage modern technologies to sustainably transform services, processes, and distribution channels.

In the Health & Insurance Cluster, we work in interdisciplinary teams on projects in the healthcare and insurance sectors. Our focus includes statutory health insurance (GKV), private health insurance (PKV), clients from the traditional insurance industry, as well as clinics and hospitals. We set new standards for digitalization in these industries and support our clients in transforming their services, processes, and distribution channels to meet the growing expectations of their users. Sounds like you? Then we are looking for you to join us as soon as possible in a full-time position (40 hours per week) at our Berlin location.

Your tasks

• As a strategic sparring partner, you actively shape the digital agenda of your clients. Beyond traditional project management, you are responsible for developing long-term partnerships and identifying new business opportunities
• As a trusted advisor, you work closely with your clients to develop digital transformation strategies, derive concrete initiatives, and leverage existing projects as platforms for sustainable business development and innovation
• Together with your clients, you design digital strategies that generate real impact – from vision through to implementation
• You regularly meet your clients on-site, build strong relationships, and position IBM iX as a strategic partner for digital transformation
• You are accountable for customer success, growth, and satisfaction, and you motivate your teams in alignment with these goals
• Together with project teams and subject-matter experts, you drive the strategic development of your accounts – for example through account planning, network expansion, or the creation of relevant value propositions
• You identify relevant opportunity areas with industry, technology, and cloud partners (e.g., for AI-driven process management, CX platforms, or modern backend modernization) and integrate these into your client relationships

Your skills

• You have several years of professional experience as a consultant, account manager, or in a comparable role – ideally in a digital agency, management consultancy, or an international company focused on digital transformation
• You hold a university degree, preferably with a focus on digital media, marketing, or IT – alternatively, you bring substantial consulting experience
• You use modern technologies and platforms to sustainably drive your clients’ digital transformation – for example through the use of AI, cloud solutions, or industry-specific tools
• You have successfully led digital transformation projects and taken end-to-end responsibility – from strategy development to planning and operational implementation
• You bring experience in the strategic management and support of clients in a consulting environment – including coordination, steering, and business development
• You stand out through a confident presence, strong communication skills, and a high level of commitment. You excel in teamwork as well as in strategic negotiations with stakeholders
• You possess excellent German and English skills (C2 or C1 language level) and demonstrate strong presentation and facilitation capabilities – also in international project contexts

Your perspective

Professional Growth
We offer various opportunities for personal development through our internal academy and “design yourself” programs, including in-house coaching and mentoring. You’ll also have full access to all further training opportunities at IBM.

Work-Life Balance 
Our core working hours, 30 days of vacation and hybrid-work-model help you live your life more flexible. 

Health & Well-Being 
Your well-being is just as important as your health. That’s why we offer different programs & initiatives to support your physical and mental health. 

Team & Culture  
It’s our goal for everyone to feel safe, needed and celebrated. Look forward to great team and company events. 

Corporate Benefits & Incentives  
Enjoy great IBM discounts and internal incentives that appreciate your effort like our “Bring a friend” rewards program. 

About us

In over 60 studios, IBM iX is one of the largest providers of digital experience services in the world. As part of IBM Consulting, IBM’s consulting and services unit, IBM iX is a consultancy, digital agency, design studio and tech company all in one. At the intersection of strategy, design and technology, the teams support organizations, companies and brands in their digital transformation. In German-speaking countries, experts design digital experiences that put people at the center – based on IBM technologies and in collaboration with leading technology partners such as Adobe, Salesforce and SAP CX.

You feel at home in the world of digital trends and love to drive projects with real impact? Then become part of our IBM iX Team! 

IBM iX is a company focused on creating an equal work environment for all. We especially want to encourage all people with their individual diverse backgrounds and perspectives to apply for work at our company.  

We look forward to receiving your application with a current CV, work references and, very welcome, a short letter of motivation. 

Questions about the job? Please contact your Talent Acquisition Partner:
Isabella Görke
join-ix@ibmix.de