Working Student Social Media Community Management (f/m/x)

IBM iX – Designing Tomorrow

Less anonymity. More connection.

You don’t just manage communities. You create meaningful interactions, strengthen brand relationships and make sure people feel heard.

At IBM iX, we create intelligent experiences that truly make a difference. Without ego. Without unnecessary noise. Instead, with people who care.

Location: Berlin, hybrid | Working model: Working Student (20h)

Online communities are often the most direct touchpoint between a brand and its audience. In this role, you‘ll help create positive brand experiences, spot emerging trends early and stay on top of sensitive situations.

Your contribution: You bring communities to life, strengthen the dialogue between brands and audiences and generate valuable insights that drive effective social media communication.

Your tasks

• Monitor communities across Instagram, TikTok, LinkedIn, Facebook, YouTube and X to understand the current vibe and identify relevant developments early  
• Make brands approachable and relevant through authentic interactions, including responding to comments, mentions and brand reviews  
• Foster engagement and strengthen community relationships through personalised interactions  
• Ensure a respectful and safe community environment through consistent moderation and application of defined community guidelines  
• Identify trends, conversations and engagement opportunities that support the communication goals of our brands  
• Assess and route complex enquiries effectively, working closely with the team to find the right answers and solutions  
• Support crisis management, reporting and sentiment analysis with relevant community insights

What you bring

• Currently enrolled in a degree programme in Media, Communications, Marketing or a related field, ideally with at least one year of studies remaining  
• Strong communication skills, empathy and a confident understanding of different audiences and communication styles  
• Calmness, professionalism and sound judgement, even in challenging or fast-moving situations  
• A solid understanding of social media platforms, digital culture and community dynamics, combined with attention to detail and a strong sense of responsibility  
• Initial experience in Community Management, Social Media, Digital Engagement or customer-facing roles is a plus  
• Excellent written and spoken English skills (at least C1 level) – knowledge of German and other languages are a nice-to-have

How we work together

Reliable. Collaborative. On equal footing.

• Clear responsibilities and open communication
• Leadership that provides direction while giving you the space to deliver
• Teams that focus on outcomes—not just presentations
• A strong commitment to quality and sustainable solutions

What we offer

An environment where you can make an impact.

• Challenging projects with real ownership and room to shape outcomes
• Clear development paths, extensive learning opportunities and access to the latest technologies
• Attractive benefits package: 30 days holiday plus additional days off, subsidies for public transport and JobRad, bonus programmes – offer may vary by country and location
• Flexible working models: hybrid setup, flexible hours with core working hours, workation and sabbatical options
• Wellbeing support including health and mental wellbeing offers, sports options and additional support for childcare
• Strong culture with regular team and company events, modern offices and access to an international network

What else you need to know

IBM iX is committed to creating an inclusive workplace that provides equal opportunities for everyone. We especially encourage people with diverse backgrounds, perspectives and experiences to apply.

Interested?

We look forward to your application in English, including your CV and references – a motivational letter is an advantage. Feel free to include relevant project examples that showcase your work.

Do you have any questions about the role?

Please contact your Talent Acquisition Partner: Marie Sommerfeld, join-ix@ibmix.de