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Recap: IBM iX at Agentforce World Tour 2026

Three events. One perspective: How Agentforce, AI and Industry Clouds drive real business impact.

The Agentforce World Tour in Frankfurt brought the future of the Salesforce platform to the stage. As both a partner and sponsor, IBM iX was part of this flagship event — and deepened the conversation a day earlier through two exclusive industry formats.
Whether cross-industry or focused on Life Sciences and Manufacturing, we showed how platform vision translated into measurable business impact — through clear strategies, proven accelerators and a deep understanding of regulatory, technological, and organisational realities.
We experienced Salesforce not just as a product, but as a transformation platform. Together with IBM iX.

  • Agentforce World Tour

    At Salesforce’s flagship event, everything revolved around trusted AI, real‑time data and CRM — and how organisations evolved into an Agentic Enterprise.
    As a global leader in the Agentic Enterprise, IBM iX and IBM Consulting enabled organisations to operationalise generative AI agents effectively and at scale through the exclusive Agent Studio.

  • Salesforce Life Sciences Connect

    We met the HCLS community on the afternoon before the World Tour.
 An exclusive exchange for decision‑makers from Pharma and MedTech.
    Focus areas include: Salesforce Life Sciences Cloud, migration, regulatory requirements, and AI enablement.

     

  • Manufacturing, Automotive and Tech & Services Connect

    Decision‑makers and innovators from Manufacturing, Automotive and Tech & Services connected in a relaxed setting—accompanied by finger food and drinks.

     

IBM iX on Stage

03.15 – 03.35 pm, Stage 2

Orchestrating the Future of Work with Multi‑Agent Intelligence

AI is moving beyond single assistants toward coordinated systems of agents that work across tools and teams. This session explores how multi‑agent orchestration reshapes enterprise workflows from requirements through delivery and rollout. Using Agent Studio together with the IBM Salesforce Delivery Suite as examples, we show how organisations reduce coordination overhead, maintain consistency, and scale intelligent workflows without losing transparency or control.

Speaker: Anton Thavapalan, Practice Lead CRM, Sales & Service, IBM iX
Peter Wüst, Senior Vice President Solution Engineering, Salesforce

Our on site team

Leona Fuchs, Account Executive, IBM iX

Anna Dubrovska, Director of Growth, IBM iX

Nadja Männel, Associate Partner, IBM

Mark Ehlers, Account Executive, IBM iX

André Jansen, Practice Lead CRM, Sales & Service, IBM iX

Anton Thavapalan, Practice Lead CRM, Sales & Service, IBM iX