We design digital products and human-centered experiences.

Today, organisations want to provide great user experiences and deliver value. We create excellent digital products and services, based on proven design methods, a seamless integration of design and front-end technology – and endless curiousity.

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Farbverlauf mit kreisförmigen Linien und abstrakten Elementen, eine Frau hält ein Tablet und ein lachender Mann. Farbverlauf mit kreisförmigen Linien und abstrakten Elementen, eine Frau hält ein Tablet und ein lachender Mann.

Good Design is Good Business 
– especially in the age of AI.

At IBM iX, we blend professional design expertise with AI to uncover actionable insights that power exceptional, on-brand experiences—delivering value at scale. By combining strong UX, UI and service design capabilities with agile and DevOps practices, we help businesses navigate complexity, striking the right balance between innovation, cost efficiency, and the needs of users and stakeholders. We design with AI and for AI, creating human-centered products and workflows that accelerate digital transformation.

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Two colleagues at work desk are disscusing in front of the laptop
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A women smiling at work looking at sticky notes
Lufthansa design showcase on tablet and mobile screens highliting features
30+

More than 30 years of experience in human-centred digital product and service design.

150+

As part of IBM, our over 150 designers in DACH are part of of the largest digital design practices in the world.

Top 3

We are among the top 3 providers of digital experience services in the German-speaking market.*

*Source: Study “The market for digital experience services in Germany” by Lünendonk, 2024

Excellent design, complex omni-channel journeys and digital campaigns with impact.

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„The last best experience that anyone has anywhere becomes the minimum expectation for the experience they want everywhere.“
Matt Candy
Global Leader IBM iX

Benefit from our expertise in moving seamlessly from design vision to prototyping and implementation

By making ideas tangible, we turn strategies into real-world impact. We research, envision, craft and deliver complex, seamless, intuitive, and valuable digital interactions. Our Design-to-Dev expertise bridges the gap between design and engineering, ensuring seamless integration and resulting in products that both look good and work well.

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With our design services, we provide strategic guidance and professional excellence

Our services
  • Discovery & Research
  • Status Quo Analysis
  • Experience Vision
  • Co-creation Workshops
  • Enterprise Design Thinking
  • Design Sprints
  • Design Transformation
  • DesignOps
Produkt design services
  • User Research
  • Value Orchestration
  • Design Vision & Prototyping
  • Success Metrics Definition
  • Service Blueprints
  • Prozess Design
UX design dervices
  • Discovery Workshops
  • UX Audits
  • UX Research
  • Journey Mapping & Personas
  • UX Design & Prototyping
  • User Testing & Analysis
Visual & UI design services
  • Discovery & UI Audits
  • Prototyping
  • Design Guidelines
  • Digitales Brand Design
  • Motion & Interaction Design
  • Design for Immersion (XR)
Our services
  • AI-driven research, personas, benchmarking
  • Co-creation workshops and design sprints with AI
  • AI interaction design and conversational interfaces
  • Agentic AI: Process and service design
  • Advisory on integrating AI into design workflows
  • A11Y improvements by AI
Our services
  • Accessible Design Consulting
  • Quick tests, audits
  • Trainings
  • Accessibility Hackathon
  • Sustainable Design & Development
  • Enterprise Design Thinking for Sustainability
  • Sustainability Communication & Reporting
Our services
  • Design System Consulting
  • Design System Setup
  • Governance & Maintenance
  • Digital Design Guidelines
  • UX/UI Kit
  • Component Libraries
  • Toolchain Consulting & Integration
  • Scalability and Performance Optimisation
Our services
  • Frontend Strategy Consulting
  • Development Excellence & Innovation
  • Frontend Architecture & Modern Development

Our IBM iX design accelerators & assets

Disruption by design: Evolving experiences in the age of generative AI.

With unprecedented speed, generative AI has morphed from a media buzzword into a boardroom imperative.

To better understand how generative AI is impacting experience design, the IBM Institute for Business Value (IBM IBV) partnered with Oxford Economics to conduct a global survey of 2,000 C-suite leaders, creative executives, creative managers, and designers.

Download the insights

Get in touch


Unlock the value of experience design for your organisation and start your journey with us today.

Marko Thorhauer
Executive Creative Director,
IBM Design Principal IBM iX
IBM iX Andrea Goebel
Andrea Goebel
Executive Design Director,
IBM Design Principal IBM iX
Tobias Stohr
Director Frontend, IBM iX

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