Shaping healthcare: digital prevention infrastructure for PKV

This need gave rise to the idea of ‘Shaping Health’: a digital infrastructure that brings together various setting-based prevention services in one place and presents them in a low-threshold, accessible way. The website provides an overview of the available services at each location and how to access them. In addition to the public website, where providers can present their setting prevention services and make them accessible to interested institutions, the new offer also includes a closed area with multifunctional rooms for advice, learning and projects. This is where internal correspondence between providers and institutions or users takes place. Extensive and customer-oriented support structures enable providers to establish their offers on the infrastructure as independently and resource-efficiently as possible.

This includes a competence center with online courses, videos, checklists and documentations, accompanied group formats for exchanging ideas, onboarding and consulting formats as well as a customer service that offers quick and competent answers and solutions to questions or problems.  The infrastructure is the first of its kind to provide a space in which consultations, training, moderation, project management and networking in the field of prevention and health promotion can be implemented easily and efficiently on a supra-regional basis.

Instead of separate IT systems for each program, there is now a uniform infrastructure that is both cost-efficient and scalable. Another feature is its flexibility: it has been developed in such a way that future extensions and adjustments are possible without any problems. In this way, the infrastructure can be adapted to changing requirements in the coming years by simply integrating new programs. Further functionalities are already being planned.