BARMER Health Services reimagined — intelligent and digital

With the relaunch of BARMER.de and the member area Meine BARMER Web in November 2025, the company presents itself as younger, fresher and significantly more user-friendly. The new user experience is intuitive, accessible and consistently tailored to the needs of policyholders.

In the new member area, you can handle your insurance matters smartly and efficiently, such as granting powers of attorney, applying for child sickness benefits or submitting invoices. Language and processes were also simplified to make the digital services as user-friendly as consumer apps.

The relaunch in 2025 was only the beginning. In 2026, Meine BARMER will follow with all digital services for insurance matters, processes and communication, also as an app for smartphones and tablets. Built on the same technical foundation and seamlessly merged into a single product, Meine BARMER is available via app and web, covering all services and processes.

Insured parties receive digital letters in their mailbox, submit applications directly online and can always check the current processing status in Kompass. For example, they can find out the status of the orthodontic treatment of co-insured children, whether sick pay or child sickness benefits have already been paid out, or the status of their maternity benefit application. To receive up to €200 in top cash bonuses per year, policyholders can quickly and easily upload certificates, all on the web or via the Meine BARMER app on smartphone or tablet. A consistent new experience, no matter the platform.

Teledoktor as central apps for personal health management and digital healthcare in 2026.

BARMER eCare allows policyholders to view the documents added by doctors after treatments, organise them independently, redeem electronic prescriptions, keep track of their medications, view lab results, manage their vaccination status and preventive medical check-ups or chat with doctors’ offices and BARMER.

With the Teledoktor app, they can attend video consultations with doctors and, if needed, receive a sick note, prescription or certificate for child sickness benefits. In addition, the app offers a medical advice hotline and a scheduling service for quick specialist appointments.

Together with BARMER.de and Meine BARMER on web and app, this creates a new digital ecosystem that supports policyholders in all situations, from the simple handling of insurance matters to self-determined provision and care in case of illness.

With the new digital brand presence based on a powerful design system and strong programme management, IBM iX and BARMER design the future of digital healthcare together: user-centric, innovative and intelligent. For everyone.