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AskHR:
Achieving a more efficient and seamless HR service with agentic AI

The AI agent AskHR automates processes, answers questions, and supports employees.

The HR maze

 

Many companies today face complex HR processes and limited resources. Especially in international organizations, manual workflows, fragmented systems and language barriers lead to long processing times and high ticket volumes. Employees often struggle to find the information they need or waste time navigating confusing systems. Routine requests such as address changes, sick leave notifications, or questions about parental leave become unnecessarily time-consuming for both employees and HR teams.

 

Basic chatbots are a thing of the past

Developed by IBM as an in-house solution, AskHR was designed to fundamentally simplify HR processes. The idea: an AI agent – not just a chatbot – that supports employees with everyday tasks such as address changes, leave notifications, or questions about parental leave, payroll, and benefits – quickly, intuitively, and around the clock. The goal was to create a central access point where information is easy to find, processes run automatically, and HR systems like SAP or Workday are seamlessly integrated.

 

The foundation for a scalable “ask me anything” platform

 

AskHR was implemented at IBM as “Client Zero” in multiple phases: following an AI readiness check and a bootcamp for the HR organization, a 6–12-week experience design phase helped shape a clear generative AI value case. Initial use cases were deployed in a pilot country, followed by a company-wide rollout reaching all management levels, including the executive board. The transformation was supported by change management, new HR roles, and targeted skill trainings.

The result: In its first year alone, over 800,000 manager transactions were automated, 94% of all inquiries were
resolved instantly, and a 75% increase in productivity was achieved – with a 96% adoption rate among management. Thanks to its direct integration with HR backend systems, AskHR not only provides real-time answers but also handles complex processes such as leave requests, payroll, and maternity notifications. AskHR now serves as the foundation for a scalable, organization-wide “ask me anything” platform.

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Let’s get started!

Work with our experts to stay in pole position for the generative AI race!

Stephan Lüttecke

Leader Tech Led HR Transformation

Stephan.Luettecke@ibm.com